Job Description

DescriptionKforce has a client that is seeking a Scrum Master in Fitchburg, WI.Summary:We are seeking a highly capable, technical project management professional/Scrum Master to lead and support complex, client-facing initiatives. This individual will have a strong focus on Salesforce or other CRM platforms in the context of healthcare & life sciences environments. This individual will serve as a trusted partner to clients, balancing delivery execution, relationship management, and strategic oversight across CRM, marketing, and call center-related initiatives. This role requires someone who is highly organized, comfortable working independently, and available during standard business hours to collaborate closely with clients and internal teams.Responsibilities:* Lead end-to-end delivery of Salesforce CRM and/or Salesforce Marketing Cloud (SFMC) initiatives* Serve as a primary client-facing point of contact, managing relationships, expectations, and communication with a high degree of professionalism* Apply strong account management practices to support ongoing client success and long term partnerships* Own project scope, timeline, and budget, ensuring clear alignment and proactive management throughout delivery* Translate business requirements into actionable project plans, milestones, and tasks* Manage work using Jira, Azure DevOps, or comparable task and project management platforms* Coordinate cross-functional teams including technical, marketing, and operations stakeholders* Identify risks, dependencies, and changes early, driving resolution independently and transparently* Maintain clear documentation, reporting, and project artifacts to support visibility and accountabilityRequirements* Proven project management experience, including direct ownership of scope, schedule, and budget* Client-facing experience with a demonstrated ability to build trust and manage expectations* Experience with account management or ongoing client engagement models* Experience leading CRM implementations (Salesforce preferred)* Solid understanding of the mechanics of CRMs, marketing automation, and call centers* Proficiency with Jira, Azure DevOps, or similar project/task management tools* Strong written and verbal communication skills, with the ability to clearly articulate status, risks, and recommendations* Highly organized, detail-oriented, and able to manage multiple workstreams independently* Solutions-oriented approach, maintaining a positive presence with clients and internal team* Hands-on experience contributing to Salesforce CRM or Salesforce Marketing Cloud projectsPreferred:* Familiarity with regulated or complex delivery environments, particularly healthcare & life sciences* Ability to contribute beyond coordination, partnering closely with technical and functional teamsJob TypeContractCompensation40 - $45

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